To be able to write this assignment and meet all the assessment criteria, you will be
required to select DHL. DHL Express is a division of the
German logistic company Deutsche Post DHL providing international courier, parcel
and express mail services. Deutsche Post DHL is the world’s largest logistics
company operating around the world, particularly in sea and air mail.
It is important that you should have a detailed knowledge of this organisation
because you will be required to answer a number of questions on the basis of your
knowledge of this organisation. The knowledge that you must have about the
organisation should include the following key learning outcomes. Your answers in
this report should reflect about your selected organisation.
- Understand the activities that make up operations management.
- Understand the relationship between operations and business
- Understand how to plan development.
In order to pass this unit, the evidence that the learner presents for assessment
needs to demonstrate that they can meet all the learning outcomes for the unit.
The assessment criteria determine the standard required to achieve the unit.
Your submission should be in a report format. 2,500 (+/-) 10% words.
I. Understand the activities that make up operations management.
1.1 Outline the main types of operations found within business and explain
what type of operations found DHL.
1.2 Explain how all operational activities can be represented as systems.
1.3 Analyse the characteristics which differentiate operational systems.
II. Understand the relationship between operations and business
2.1 Describe how the operations function supports business performance and
explain how it supports performance of your organisation.
2.2 Identify the main internal measures of success used by businesses.
2.3 Evaluate how internal measures of success link to business objectives.
III. Understand how to plan development.
3.1 Analyse the relationship between operations and administrative management
and explain what type of operations found in your organisation.
3.2 Critically compare the process and functional approaches to operations
3.3 Analyse the relationship between operations and the supply chain.
3.4 Explain the link between operations and quality management.
Type of assignment: Essay